Policy & Payment

Museflower Retreat And Spa Lake Platform Sunrise With Mist Small

Retreat Center Policy

Children

Please note the minimum age for workshops and spa services is 16 years old. Children under the age of 16 would require adult supervision and junior spa treatments are offered at discounted rates.

Children are generally welcome, however we ask parents to take full responsibility of caring for their own child. At the moment, Museflower Retreat & Spa does not provide any baby-sitting or kids club service. If you are bringing any children, please specify their age upon reservation. 

 

Pets

We love animals, however we do not provide any special facilities or food for your pets. Please let us know in advance prior your stay and we will try our best to make your pet stay comfortable. We require a security deposit for pets staying. Should your pet damage any items in the room, the security deposit will be automatically deducted based on the cost of damaged items.   

 

Alcohol Policy

We do not serve any alcohol but many delicious drinks! Please refrain from bringing or drinking any alcoholic beverages in your room, as it may disturb your, as well as other guests’ detox and meditative progresses. If you would like to enjoy a drink outside, our Receptionist will be able to recommend a few places for you.

 

Drugs Policy

Any use of illegal substances is strictly prohibited on the premises. Any guests caught with drugs will be asked to leave immediately without any refund.

 

Smoking Policy

As a holistic wellness retreat, smoking is strictly prohibited in all guest and private residential areas of Museflower Retreat & Spa, including in the gardens. If you must smoke, we ask our guests to smoke behind the car park at our staff area.

Handling Reservation

We offer two options with handling the group reservation:

1. The host/organizer will handle all reservations, and will be the main contact person to coordinate all the bookings and program with us.

2. We will handle the group reservation (direct booking with us) at an extra fee. Per each group participant booking, we charge 10% extra of the total daily rate per person. 

Promotion of Your Retreat

We are happy to place your retreat information complimentary on our website (a link on our Retreat Schedule page), social media, and send your website link to our guests through our monthly e-newsletter.  

We can also place flyers in the Retreat & Spa provided by you. Please inform us upon confirmation of event if you would like us to do so, and send us the relevant text and promotional material in advance.

Booking and Payment Schedule

At the time of booking and each payment schedule, an invoice will be issued with payment information including our bank account details for receiving the funds.

Please note that we can only accept Thai Baht in our Thailand bank account. 

Timeline to

Your Retreat

Payment Schedule

Inquire Dates & Rates

We will let you know the availability of the dates you requested and send you this group rate file. Rates quoted are valid for 1 month from the time of inquiry.

Interest to Book with Museflower?

Reconfirm the dates for us to double check the availability and let us know how many rooms you’d like us to hold for you.

 

We are able to hold a non-exclusive group booking for 30 days and an exclusive group booking for 14 days without charge, unless the retreat date is less than 3 months away.

1 month after holding the rooms

This is when we will prepare the facility rental agreement and the first 10% non-refundable deposit is paid, unless the retreat is less than 3 months away. Deposit can be paid by paypal (credit card), bank transfer or cash.

Exclusive Group:

6 months before your Retreat

Another 30% non-refundable deposit is due for any exclusive group bookings.

Non-Exclusive Group:

3 months before your Retreat

Another 30% non-refundable deposit is due for any non-exclusive group bookings.

14 days before your Retreat

Kindly send us the group rooming list, transportation details, food allergies / dietary requirement, your retreat program, setup information, and any other information to help coordinating your retreat here.

 

We will also send you a pre-arrival email that we usually send to our guests, so your group can know what to expect when they arrive at Museflower.

Upon Arrival

Balance payment of 60% is due upon arrival by cash or credit card.

 

Please notify us upon check-in which type of expenses will be settled by individual guests and which type of expenses will be settled by the group organizer.

Upon Check-Out

Other expenses incurred after check-in can be settled by cash or credit card upon departure.

Rental Cancellation Policy

Should you wish to cancel the retreat for any reason, the deposits received are non-refundable. However, with a min. of 30-days notice, all deposits can be used as a credit towards your future bookings, valid for 12 months from the date of cancellation. 

Cancellation Period

Policy

Cancellation 90 days or more

50% of the non-refundable deposit paid is returned, after deducting relevant bank fee and/or taxes. The remaining deposit can be used as credit towards any future bookings, valid for 12 months from the date of cancellation.

Cancellation 30 days or more

No refund in deposit. 100% deposit paid can be used as credit towards any future bookings, valid for 12 months from the date of cancellation.

Cancellation for 14 – 29 days

No refund in deposit. 50% of the deposit paid can be used as credit towards any future bookings, valid for 12 months from the date of cancellation.

Cancellation for 7 – 14 days

No refund in deposit, plus a cancellation charge of 50% of the entire stay is charged.

Cancellation for less than 7 days

No refund in deposit, plus a cancellation charge of 100% of the entire stay is charged.

Group Room Rate

We are pleased to offer two types of group rental rates as below. Group rental rates are only applicable to groups over 10 people and up (include organizer). 

We also offer a special room rate for Host Teachers and Organizers.

Fixed rate means that everyone shares a room with no single room request. Room types will be separated as Room with Fan or Room with A/C. Should there a request for single room, then a single room supplement will be charged.

  1. Room Package with Fixed Rate: Includes room and full board only. Applicable for groups where they already have their own program structured throughout the day.
  1. Complete Package with Fixed Rate: Includes room, full board and one wellness activity per day, such as Yoga, QiGong/Tai Chi, stretching, and more. Applicable for groups for leisure or groups who like to incorporate our wellness activities into their own retreat program.

*Please note that Museflower Retreat & Spa does not impose any service charge. If you are happy with the service provided by our team members, kindly leave them a gratuity at our Reception.

 

Need Help with Dates?

Check out our Current Retreat Schedule

Please feel free to check our Retreat Center Availability by visiting our Retreat Schedule Page.

Please note that Museflower Retreat & Spa can only cater for one small retreat group (about 10-12pax per group) at the same time with Museflower own retreat guests. 

One group can use the Meditation Pavilion, while the other group can use the Butterfly Room.

However, please note that retreats organized or hosted by Museflower Retreat & Spa will have first priority to use the Meditation Pavilion and other facilities.

All our retreat rental information including rates is also listed in a PDF file. If you would like a copy of this PDF file, and would like to receive more information about special retreat rental group room rates, please email us directly at retreat@museflower.com.