Privacy Policy

Museflower Retreat And Spa Bonfire Pit By Lake Dusk Small

Introduction

At Museflower Retreat & Spa, we are committed to safeguarding your privacy whenever you interact with us or visit our websites, namely www.musefloweretreat.com, www.museflower.com, www.museflowerspa.comwww.museflowerlifefestival.com, and other associated websites that we may develop in the future. 

As data privacy continues to be such an important and sensitive topic, we would like to reassure any concerns that you may have about how we store and use the data that you provide to us. 

We respect your privacy (and the security of your personal data) and therefore invite you to read our Privacy Policy below in full so you understand how we store and manage your data. 

We would like to assure you that we have no interest in profiting from your personal data, other than to use it to offer services that will benefit our guests, and to share relevant news, offers, promotions, and other information about Museflower that we believe may interest to you. 

We sincerely thank you for entrusting us with your personal data. We promise to use it to offer you the best service possible and to keep you informed about news and information about Museflower. Most of all, we look forward to welcoming you to Museflower in the near future. 

Please scroll down to read our Privacy Policy.   

Museflower Retreat & Spa Privacy Policy Statement

This privacy policy statement (“Policy”) sets out how we, Museflower Retreat & Spa ("Museflower"), collect, use and protect any Personal Information that you give to us when you use our website.

The Data Controller is our holding company, Star Flow Life Co. Ltd.  You can reach us by email: hello@museflower.com, calling +66-(0)-52-029-823 or mail to 159/1 Moo 1, Ban Samanmit, T. Donsila, A.Wiang Chai, Chiang Rai, Thailand

Museflower is committed to ensuring that your privacy is protected. We may ask you to provide certain information when using this website by which you can be identified. Please be assured that any information you choose to provide will only be used in accordance with this Policy.  

Museflower may make non-material changes to this Policy from time to time by updating this page. You should check this page occasionally to ensure that you agree with any changes. This Policy is effective from May 25, 2018.

What We Collect

We collect, process, and use your information in order to provide the services you request from us. This includes providing information to help you make an informed decision on which program is best for you to experience and processing your reservations and payments. We process Personal Information by electronic and automatic means; however, Personal Information may also be processed in paper form. Refusal to provide Personal Information may affect our ability to service your requests, confirm your stay at our resort, or provide you with information about Museflower and the experience that we offer.

With your consent, we may also use the Personal Information that you provide to send you promotional and marketing material about Museflower via email. Information that we may collect from you (the “Personal Information”) includes the following items: 

1) Name 

2) Email Address 

3) Mailing Address 

4) Telephone Number(s) 

5) Gender and Age 

6) Health and Medical Information 

7) Lifestyle Habits 

8) Health Interests including food allergies and dietary requirement

9) Credit Card Information 

10) Passport Information 

11) Arrival and Departure Dates 

12) Flight Information 

13) Other information that you elect to provide to us

Through the “Comments” Box, you may share other information with us including but not limited to your personal travel preferences, personal health concerns or personal health goals (the “Additional Information”). We will store and utilize the Additional Information in the same manner that we store and utilize your Personal Information. 

Your Personal Information is not used for any other purpose. 

Unless we are required by the law, court order, or by any government or law enforcement authority, we do not provide your Personal Information or the Additional Information that you may provide to us through this website to any third-party. All of your Personal Information is securely stored at Museflower Retreat & Spa Chiang Rai, Thailand, and we do not transfer your Personal Information internationally.   

Opt-In Or Opt-Out To Subscribe To Our Electronic Mailings

As part of the inquiry process, we allow you to choose whether you wish to receive advertisements, updates, promotions and other information about Museflower from time to time. We hope you find these communications interesting and relevant as it is not our intent to simply provide you with information, but to share knowledge and ideas we consider of value to your health. 

We will only send you this information if you chose to opt-in by clicking the respective box giving us consent to deliver our periodic mailings to your email address. If you chose not to opt-in to receive these communications, we will not send them to you. Even if you selected to opt-in to our communications you will have an opportunity to unsubscribe from the mailing list at any time by clicking the unsubscribe link contained in our newsletters and other communications.

Security

We are committed to ensuring that your information is secure. In order to prevent unauthorized access or disclosure, we have put in place industry-standard managerial procedures to safeguard and secure the information we collect online.

How We Use Cookies

A cookie is a small file that asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyze web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use cookies to identify which pages are being used, how individuals are accessing our pages, and what geographical location individuals are accessing the pages from. This helps us analyze data about webpage traffic, improve our website, and anticipate future volumes of business. We only use this information for statistical analysis purposes.

You can choose to accept or refuse cookies from being stored and delete cookies that may already exist on your browser by adjusting the preferences on your web browser. Visit the “Help” section in your browser settings for instructions on how to prevent cookies from being accepted and saved automatically.

Please note that it is not required to accept cookies in order to browse our website. However, by disabling cookies, you may not be able to fully experience all of the features of the website and some pages may not display correctly.

Any information that we collect through cookies is done so and stored anonymously.

Retention of Personal Information

We will maintain Personal Information for as long as we are required to do so by the laws of The Kingdom of Thailand (“Applicable Law”), or for as long as necessary for the purpose(s) described above for which it is processed. We will delete Personal Information when it is no longer needed and, in any case, upon expiration of the maximum storage term set forth by Applicable Law.

Controlling Personal Information

You may request details of Personal Information that we hold about you by writing an email to hello@museflower.com. We will provide the information to you in a readable electronic-format free of charge and within fourteen (14) business days of receiving your request. An administrative fee may apply to those requests that are deemed to be excessive or repetitive.

Social Media Links and Share Buttons

Our website features image links  from social networks such as Facebook and Instagram. These “Share” buttons are embedded in disabled form, meaning that there is no direct contact between our server and the servers of the respective social networks. Only when you click the “Share” button, will a new window open in which you must log on to the selected social network. The selected page can then be recommended or shared. At no time is any data transmitted from our website to the respective operator of the social network without you initiating and accepting such transmission.

Links to Third Party Websites

Our website features hyperlinks to websites  belonging to (and operated by) other providers. After clicking these links, you will be redirected from our website to the third-party website. We are not responsible for how these companies handle your data. Please visit the websites of the respective third party company directly for additional information.

Google Maps

Our website uses Google Maps on some sub-pages to display maps and to create travel directions and instructions for you to arrive at our resort. Google Maps is a map service from Google, Inc. The use of Google Maps may result in information about the use of our website, including your IP address and your starting address you have indicated within the scope of the driving direction/route planner function, being transmitted to Google in the United States of America. If you open a page that contains Google Maps, your browser establishes a direct connection with Google’s server. The map content is delivered by Google directly to your browser and integrated by your browser into our website. Therefore, we have no influence on the amount of data collected by Google in this way. If you do not want Google to collect your information, you can deactivate JavaScript in your setting options; however, if you do this, you will not be able to use the map function. 

 For more information about the purpose and the scope of data collected as well as further processing and use of data by Google, Inc. please refer to Google’s Privacy Notice.  

Use of Youtube Videos

We use embedded YouTube videos in the extended data protection mode. YouTube is a service from Google Inc. YouTube makes this extended data protection mode available and thus ensures that YouTube saves no cookies with personal data on your computer. When calling up the website and to embed the video, the IP address is transferred. This address cannot be correlated, provided you have not logged into YouTube or another Google service prior to calling up the site or if you are permanently logged in to Google. As soon as you start playing an embedded video by clicking Start, the extended data protection mode means that YouTube only saves cookies on your computer that contain no personally identifiable data. These cookies can be prevented with the relevant browser settings and extensions.  

Google Analytics

This website uses Google Analytics, a web analytics service provided by Google, Inc. Google Analytics uses cookies to help us and Google analyze how visitors utilize our website. The information generated by the cookie about your use of our website (including your IP address) will be transmitted to and stored by Google on its servers. Google may transfer the information that Google Analytics collects to third parties where required to do so by law, or where such third parties process the information on Google’s behalf. Google will not associate your IP address with any other data held by Google. You may refuse the use of cookies by selecting the appropriate setting on your browser; however, please note that if you do this you may not be able to use the full functionality of our website.  

Notification of Changes to This Policy

We do not expect to make significant changes to this Policy, but if we do so in a material way, we will post the changes to our website and notify you in writing and via the email address that you provide to us thirty days (30 days) before such changes to this Policy take effect; changes that are not material will only be posted to the website thirty days (30 days) before taking effect. If any proposed change is unacceptable to you, you may request us to remove your Personal Information from our records by writing an email to the email address noted in the section of this Policy titled “Controlling Personal Information.”   

Contact Information

If you have any questions or concerns about this Privacy Policy Statement or how we are collecting, using, or securing your Personal Information, please contact us at: 

Email: hello@museflower.com

Mailing Address:

Museflower Retreat & Spa

159/1 Moo 1 Ban Samanmit, T. Donsila, A. Wiang Chai,

Chiang Rai, Thailand 57210

Ready to Connect?

We can Help.
For more information and spa reservation,
please contact us at retreat@museflower.com
or call us at +66-(0)-93-137-0414.