Frequently Asked Questions

COVID-19 Preventive Measures

  • Travel History & Health Declaration Form: All guests entering the premises of Museflower Retreat & Spa will be required to fill out our travel history and health declaration form prior or upon arrival.
  • Temperature check: All guests’ body temperature will be taken upon arrival (only one time). If guests feel unwell during their stay, please inform our staff as soon as possible so we can help you seek medical attention.
  • Face masks: All staff are required to wear face masks in guest areas, except during wellness classes and in the garden area. Guests will not be required to wear face masks within the premises of Museflower Retreat & Spa unless specified otherwise.
  • Maximum Capacity at Pool: Our current maximum capacity at our pool is 6 people. Only outside guests are required to make a reservation to use our pool facilities. In-house guests have priority to enjoy our pool anytime. Please use the pool towel provided in your guest room or ask for one at our Reception.
  • Wellness Classes: All guests are now required to book our wellness class in advance with our Reception, as each class is only limited to no more than 10 people. If you have booked under our retreat package, you will be automatically enrolled into the wellness classes included in your package. Cancellation charge applies to all classes if guests cancel after 5pm of the day before or no-show (100% of class price is charged).
  • Spa wet facilities: All guests are asked to reserve in advance for using our spa wet facilities (mineral bath and herbal steam). The maximum time of each session is 45 minutes. The current maximum capacity at our male spa wet facilities is 4 people and at our female spa wet facilities is 8 people.
  • Buffet services temporarily suspended: We have now changed to serve our 3 lacto/ovo vegetarian meals as set menu. Guests can refer to our weekly menu in our Soul Food Corner. If you prefer something else, please let our Kitchen team know and we will try our best to accommodate.

We had offered a full refund to all guest bookings in 2020 (except VIP bookings made in 2019) in May 2020.

Currently until Sep 30, 2020 we are not levying any cancellation charge and guests are not required to prepay to secure their reservation.

We may extend our flexible booking and cancellation policy pending on the global travel situation. For any inquiries and assistance, feel free to contact us here.

Travel

Currently the borders of Thailand are still closed off to tourists.

For the most updated information, please visit Thailand’s Department of Disease Control website regarding COVID-19 and travel updates.

You may connect a flight from the international Bangkok Suvarnabhumi Airport (BKK) to Chiang Rai (CEI) by Thai Smile, or from Bangkok Don Mueang Airport (DMK) by Nok Air, Thai Lion Air, or Thai VietJet Air.

Other domestic routes to/ from Chiang Rai:

– Phuket to Chiang Rai by Thai VietJet Air

If you’d like us to arrange transfer pickup for you, please specify during your reservation. The rate for 2020 is 380THB per car per one-way (a maximum of 3 guests with luggage).

Depending on the size of the group, we can also arrange a minivan which can fit 8-10 people.

Our designated driver will be waiting for you outside the domestic arrival hall holding a sign of our logo. If you are exiting from the international arrival hall, please turn right and walk towards the domestic arrival hall.

You can also hire an airport taxi by the airport.

Generally it takes about 35-40 minutes to reach Museflower Retreat & Spa.

Yes, normally a bus ride takes about 3 hours from Chiang Mai to Chiang Rai.

If you need us to arrange a taxi to pick you up from the bus terminal 2 or bus terminal 1, please specify during your reservation. The 2020 rate is 380THB per car per one-way (max 3 people with luggage).

If you are taking the Green Bus from Chiangmai: There are 2 bus stations in Chiang Rai. Bus station 2 (new bus station outside of Chiang Rai city right after White Temple) is the first stop and Bus Station 1 (next to Night Bazaar inside Chiang Rai town) is the second (and last) stop. Our designated driver will wait for you at Chiang Rai Bus station 1 (the bus station next to Night Bazaar inside Chiang Rai town) holding up a sign of our logo.

Bus terminal 1 is located inside Chiang Rai town by the Night Bazaar area.

We also recommend that you purchase your bus ticket in advance to avoid waiting at the bus station. Please visit Green Bus Thailand website here: http://www.greenbusthailand.com/website/

Yes, that is possible, please contact us for rates. Let us know how many people and your itinerary.

Reservation & Policies

We are an all-inclusive vegetarian retreat center and spa, meaning that our room rate is already inclusive of three delicious vegetarian meals per day and also one daily wellness activity included (ie., yoga, stretching, Tai Chi).

You can contact us directly here with your reservation request, or book directly online from our online booking engine here.

We ask that you make the payment in full 7 days prior your arrival.

Once we receive your reservation request by email, we will send you a PayPal invoice in which you can settle the payment by credit card.

For online bookings, a credit card payment (via PayPal) prompt will be at the end of the reservation process to confirm and guarantee the booking.

Cash and bank transfer in Thai Baht are also accepted. If you prefer bank transfer, please let us know and we will send you our bank account information in Thailand to deposit your payment. Please email us a copy of the bank transfer slip along with your booking reference number.

Once the payment has been made, we will send you a confirmation letter of your reservation.

We believe that you have the right to reward our staff or not based on their performance and service to you.

Hence, we do not apply any service charges to our rates.

If you are happy with the service of our team, kindly leave them a gratuity at Reception.

The cancellation charge is applied if the reservation is cancelled within 7 days of the arrival date. 100% of the stay is charged if it is cancelled less than 7 days.

All reservations must be guaranteed with full pre-payment 7 days prior to arrival date. The center reserves the right to release non-guaranteed reservations at anytime with notification given to our guests.

As a holistic wellness retreat, smoking is strictly prohibited in all guest and private residential areas of Museflower Retreat & Spa, including in the gardens. If you must smoke, we ask our guests to smoke by the carpark area.

We do not serve any alcohol but many delicious drinks! Please refrain from bringing or drinking any alcoholic beverages in your room, as it may disturb your or other guests’ detox and meditative process.

If you would like to enjoy a drink outside, our Reception team will be able to recommend a few places for you.

Any use of illegal substances is strictly prohibited on the premises. Any guests caught with drugs will be asked to leave immediately without any refund.

What to bring & expect?

Yes, please. You may need it for gratuity, practitioner private sessions, additional spa services, health products from our shop, and/or transportation.

It may be handy during sightseeing or if you want to visit our charming Night Bazaar.

There are many ATM machines in town, and the nearest ATM machine from here is about 4km in a nearby local village.

By the Night Bazaar, in Central Mall or Big C Supercenter, there are also various banks or money exchange centers for currency exchange.

We do not provide any currency exchange services.

From November to January, the temperature can vary from at night 11 to 27 degrees Celsius during the day. You can bring light comfortable clothing for the day, and a warm jacket, scarf, and socks for the evening.

From mid-February onwards the temperatures are warm, and the nights are still cool. Please bring a light shawl or/and jacket. After mid-March we go into the hot season and need only summer clothing.

During the rainy season from June to October, you may also need a light shawl or jacket for the evenings. Umbrellas will be provided in every room.

Please bring along your personal toiletries, natural insect repellent, sunscreen, personal journal and pen.

Check-in: between 2 to 9pm (guests should arrive before 9pm)

Check-out: Noon

Late check out is possible if there are no other guests checking into the same room. Please inquire at our reception one day before departure.

The following amenities are provided in each room for your comfort: reading lamps, wall fans, private shower with warm water, hair dryer, body wash and shampoo, hot water kettle, complimentary drinking water and herbal tea, slippers, hangers for clothes, drying rack for clothes, umbrellas, mosquito repellent, flashlight.

Other toiletries, such as toothpaste, toothbrush, razor, body cream, can be purchased from our Museflower Boutique.

We offer delicious, organic lacto/ovo vegetarian Thai/Asian food with buffet style dining, three meals a day.

Fresh produce is picked straight from our own on-site organic garden, and we source locally as much as possible.

Vegan or gluten-free option is available upon request. Please let us know upon reservation if you have food allergies or special dietary requirements.

We offer complimentary ozonized drinking water for our guests in Soul Food Corner, by the pool lounge, and Reception area.

Our tranquil retreat is nestled in a gentle wooded area surrounded by scenic lakes and lush rice fields 17 km from Chiang Rai town. Our cottages are clustered around a small lake where guests can go swimming in the lake and Himalayan Crystal Salt swimming pool, take nature walks, jog, and bike ride along the surrounding country lanes.

Complimentary wireless internet access is available in public areas, such as the lobby, our restaurant Soul Food Corner, and by the pool lounge. Please ask for the password.

However, we recommend our guests to turn off their electronic gadgets as much as possible during your stay to fully enjoy and engage in the natural surroundings and the present moment.

We offer daily basic housekeeping services, including: emptying the garbage, sweeping the floor, cleaning the bathroom, and tidying the bed. Bed sheets and bath towels are changed every three days.

If you would like us to change any linen, please inform our Reception.

We provide laundry services at a reasonable cost. You may request a laundry form and bag from the reception, and guests are advised to return the form and laundry to our reception at 9am. Please give us about one to two days to return the laundry.

You can borrow a bucket from our reception and dry your clothes outside your room.

We provide one drawer with lock in each room to store your belongings. Please make sure to leave the locker key in the room upon check out. We recommend our guests to refrain from bringing expensive jewelry and valuables. We can also lock your valuables in our office if you so desire. For our current policy with regards to loss or damage of guest’s property, please refer to the notice located by the room’s door. Please note that Museflower Retreat & Spa is not responsible for any items lost outside of the property.

Phones are not provided in the guest areas in order to promote a tranquil atmosphere. If you would like to make a domestic or international call, please do so at the Reception. Phone charges apply depending on the country and duration of the call.

If you would like to purchase a local sim card to use with your phone, our Reception is happy to assist. You can also purchase a sim card in any convenience store, such as 7-Eleven. To purchase a top up sim card, please make sure to bring your passport to register. In Thailand, it is very easy to purchase top up credit for the sim card.

Please note the minimum age for workshops and spa services is 16 years old. Children under the age of 16 would require adult supervision and junior spa treatments are offered at discounted rates.

Children are generally welcome, however we ask parents to take full responsibility of caring for their own child. At the moment, Museflower Retreat & Spa does not provide any baby-sitting or kids club service. If you are bringing any children, please specify their age upon reservation.

We love animals, however we do not provide any special facilities or food for your pets. Please let us know in advance prior your stay, and we will try our best to make your pet stay comfortable. We require a security deposit for pets staying. Should your pet damage any items in the room, the security deposit will be automatically deducted based on the cost of damaged items.

You can choose to swim in our natural lake, or in our solar-heated Himalayan crystal salt water pool.

Our salt water pool is ozonized at a depth of 1.70m. Himalayan crystal salt water helps to cleanse the body while balancing the pH and maintaining the protective film of the skin. The pool is open from 8am to 6pm. As we have no lifeguards on site, we ask our guests to please be responsible of your own safety. We advise to come in pairs or groups, and children under 12 must be supervised at all times.

Our area is surrounded by rice fields and near by the big lakes, so it is relatively safe to walk around by yourself. Please use your best judgment when you are going out from the site alone and be sure to respect the local culture and traditions. We ask our guests to refrain from going into the local villages alone.

As our retreat & spa is situated in nature, it is inevitable to have encounters with animals or insects that we are not used to see in the city, such as snakes, spiders, mice, scorpions, wasps, caterpillars with poison, etc. Please refrain from touching these animals yourself. If you are unsure what to do, and ask our team members for assistance immediately.

We accept cash (Thai baht), major credit cards (VISA, Mastercard, JCB, Union Pay), or bank transfer for our guests to settle their bill upon check-out.

There is no service charge applied to any of our services. It is up to your discretion on how much you would like to leave for the staff. You can do so at the reception desk, so we can share the tips in a fair way.

Retreats & Workshops

For most workshops and retreats you will only need to wear comfortable clothing. For yoga and other fitness retreats, please bring your sport shoes, socks, and sports wear.

Yes, it is possible. We can help to incorporate various elements into your retreat such as spa treatments, yoga, sightseeing and other suitable activities, depending on your goals and intentions. If you would like us to design a retreat together, please contact us here.

All practitioners’ offerings are listed in our practitioners page here, or you can find out more information from our menu by the reception, including prices and details of their session. Please make a reservation at our Reception at least one day in advance, to allow us to check the availability of our practitioners.

The minimum and maximum number of participants per workshop depends on the retreat teacher. The min. and max. number of participants are specified in each retreat page, please check accordingly.

The language used is English unless specified otherwise by the retreat teacher. We welcome our guests to help with translation for fellow participants.

Museflower Retreat & Spa reserves the right to modify the retreat if the minimum number of participants required is not met. Only in emergency situation due to any political, weather or personal emergencies would we cancel a workshop. In this case, Museflower Retreat & Spa will refund the full payment made as credit. However, we cannot be responsible for other expenses incurred due to cancellations such as flight ticket, visa, other accommodation, transportation, insurance, etc.